DELIVERY SERVICES
ANNOUNCEMENT: Due to the COVID-19 outbreak, we are temporarily lowering our delivery fees and have reduced the minimum purchase for FREE delivery as follows. Please call the store at 770-972-2470 for more details:
*Email us your online order requests here and note that you want it Delivered: Online Plant Requests
**See our updated plant list on the Daily Updates Page. Please be patient as we add more details for you as quickly as possible.
PLANT DELIVERIES
The Family Tree Garden Center offers safe, professional delivery of your plants and products in our enclosed truck.
Temporary Delivery Rates Effective 3/17/20 until further notice:
- $25 delivery fee
- Purchase $1 to $249 worth of plants and materials (excluding sod and straw).
- Delivery area within a 10-mile radius of the store.
- Every mile over 10 will be charged an additional $1.00 per mile.
Temporary Free Delivery Effective 3/17/20 until further notice:
- FREE delivery!
- Purchase $250 or more worth of plants and materials (excluding sod and straw).
- Delivery area within a 10-mile radius of the store.
- Every mile over 10 will be charged an additional $1.00 per mile.
Regular Delivery Price (Prior to 3/17/20):
- $50 delivery fee
- Purchase $1 to $499 worth of plants and materials (excluding sod and straw).
- Delivery area within a 10-mile radius of the store.
- Every mile over 10 will be charged an additional $1.50 per mile.
Regular Free Delivery Price (Prior to 3/17/20):
- FREE delivery!
- Purchase $500 or more worth of plants and materials (excluding sod and straw).
- Delivery area within a 10-mile radius of the store.
- Every mile over 10 will be charged an additional $1.50 per mile.
SOD DELIVERIES
A minimum of 3 pallets of sod is required for delivery. We will deliver and hand unload for $175 total within 10 miles of the store. Every mile over 10 is an additional $1.50 per mile.
ORDERS BY EMAIL & CURBSIDE PICK-UP
As of March 17, 2020 (in response to COVID-19), we are now offering orders by email and curbside pick-up services. Just send us your plant and garden material requests and we will pull the product, let you pay by phone, and then you can come to our drive-thru pick-up area where we will load your items for you into your vehicle. You never need to leave your car! We are working on getting our inventory listed on our website, but in the meantime, please just send us your wish list and we will let you know what we have in stock.
*Email us your online order requests here and note that you want Curbside Pick-Up: Online Plant Requests
**See our updated plant list on the Daily Updates Page. Please be patient as we add more details for you as quickly as possible.
GUARANTEE & RETURNS
ONE-YEAR GUARANTEE (WITH RECEIPT)
We guarantee our in-store trees, shrubs, and perennials (excluding houseplants and bonsai) for one year from date of purchase. Your receipt is required at the time of the exchange, so please keep a copy of your receipt in your records.
OUR RETURN POLICY (WITH RECEIPT)
All returns and exchanges must be accompanied by the original receipt. We cannot look up your receipt in our system, so you must bring the receipt to show that the original purchase was within one year.
For dead or non-resellable trees, shrubs, or perennials, store credit or a replacement plant will be issued. Store credits are valid for one year from the date of issue.
For trees, shrubs, or perennials that can be resold, a refund will be issued as noted here:
- Credit card purchases will be returned to the card.
- Cash purchases will be returned with cash.
- Check purchases, a store credit will be issued if returned is within 10 business days.
- Gift Card purchases, a store credit will be issued.
POTTING SERVICES
Our experts love to get their hands dirty, so we are happy to offer potting services to you. Just give us 24-48 hours and we will professionally pot your plants for you. (You may bring in your own container or buy one of ours, but you must purchase the plants from us.) Our fee is $1.50 per inch of the container. (Example: 6″ container would cost $9.00)
SPECIAL ORDERS
Looking for something special and can’t find it anywhere? We’ll try to find it for you! Our buyer will check with our suppliers to see if we can find your special request. Please fill out the special request form with one of our cashiers.
SPECIAL DISCOUNTS
PROFESSIONAL LANDSCAPERS
All landscapers must be set up in our system and approved by management before discounts will be given. Approved landscapers will receive 20% on non-sale items with a Tax ID. No discounts are given on Pine Straw, Wheat Straw, Sod and Grass Seed.
SENIOR DISCOUNT WEDNESDAY
Save 10% on all regular-priced merchandise every Wednesday if you’re at least 62 years old. Seed, sod, straw, gift cards, and sale prices excluded.
MILITARY & VETERAN DISCOUNT
Save 10% on all regular-priced merchandise every day with a valid military ID. Seed, sod, straw, gift cards, and sale prices excluded.
MASTER GARDENER DISCOUNT
Save 10% on all regular-priced merchandise every day with a valid Master Gardener’s ID. Seed, sod, straw, gift cards, and sale items excluded.