GUARANTEE AND DELIVERY SERVICES
GUARANTEE:
We guarantee trees, shrubs and perennials (excluding bonsais) for one year from date of purchase with a receipt. Our Shop Online plants are not guaranteed.
RETURN POLICY:
All returns and exchanges must be accompanied by the original receipt.
For dead or non-saleable trees, shrubs, perennials or products accompanied by a receipt within one year of purchase, a store credit or replacement plant will be issued. Store credits are valid for one year from date of issue.
For items returned that can be resold:
Credit Card purchases will be returned to the card.
Cash purchases will be returned with cash.
Check purchases, a store credit will be issued if the purchase is within 10 business days of the return. The customer can come back after 10 business days and receive cash back.
Gift Card purchases, a store credit will be issued.
We Deliver!
The Family Tree Garden Center offers safe, professional delivery of your plants and products in our enclosed truck.
DELIVERY FEES
Plant and materials (excluding sod) from $1 to $499, delivery within 10 miles of the store – $50
Every mile over 10 is $1.50 per mile
Plant and material (excluding sod and straw) OVER $500, delivery within 10 miles of the store– FREE
Every mile over 10 is $1.50 per mile
Sod Deliveries
$175 per pallet delivery charge within 10 miles for 1 or 2 pallets, ($350 delivery fee for 2 pallets), $1.50 each additional mile
$175 total delivery charge for 3-18 pallets.
Potting Service
Our experts love to get their hands dirty, so we are happy to offer potting services to you. Just give us 24-48 hours and we will professionally place your plants in the container of your choice. Our fee is $1.50 per inch of the container. (Example: 6″ container would cost $9.00)
SPECIAL DISCOUNTS
Landscapers: With a Tax ID: 20% on non-sale items. No discount will be given on Pine Straw, Wheat Straw, Sod and Grass Seed.
ALL LANDSCAPERS MUST BE SET UP IN OUR SYSTEM AS A CUSTOMER TO RECEIVE THE DISCOUNT. No discount can be given without approved paperwork on file.
Senior Wednesday
Save 10% on all regular-priced merchandise every Wednesday if you’re at least 62 years old. Seed, sod, straw, gift cards, and sale prices excluded.
Military Discount
Save 10% on all regular-priced merchandise every day with a valid military ID. Seed, sod, straw, gift cards, and sale prices excluded.
Master Gardener’s Discount
Save 10% every day with a valid Master Gardener’s ID. Seed, sod, straw, gift cards, and sale items excluded.
Special Orders
We’ll try to find it! Some of those hard-to-find items may not be in stock. If it’s available, we’ll do our best to find it for you. Place your order in our special requests book near the cashier.