Guarantee and Services

GUARANTEE AND RETURN POLICY

GUARANTEE:
We guarantee trees, shrubs and perennials (excluding bonsais) for one year from date of purchase with a receipt.

RETURN POLICY:
All returns and exchanges must be accompanied by the original receipt.
For dead or non-saleable trees, shrubs, perennials or products accompanied by a receipt within one year of purchase, a store credit or replacement plant will be issued.

For items returned that can be resold:
Credit Card purchases will be returned to the card.
Cash purchases will be returned with cash.
Check purchases, a store credit will be issued if the purchase is within 10 business days of the return.  The customer can come back after 10 business days and receive cash back.
Gift Card purchases, a store credit will be issued.

Store Credits and Gift Cards are valid for one year from the date of purchase.

We Deliver!
The Family Tree Garden Center offers safe, professional delivery of your plants and products in our enclosed truck.

DELIVERY FEES
Plant and materials (excluding sod) from $1 to $499, delivery within 10 miles of store – $50
 Every mile over 10 is $1.50 per mile

Plant and material (excluding sod and straw)  OVER $500, delivery within 10 miles of store– FREE
 Every mile over 10 is $1.50 per mile

Sod Deliveries
$175 per pallet delivery charge within 10 miles for 1 or 2 pallets, ($350 delivery fee for 2 pallets), $1.50 each additional mile
$175 total delivery charge for 3-18 pallets.

Potting Service
Our experts love to get their hands dirty! Whether you have a plant that needs repotting or you buy all your plants and pots from us, we can take care of the dirty work for you! Just give us 24-48 hours and we will professionally pot your plants.
Our fee is a mere $1.50 per inch.  (Example: 6″ pot * $1.50 potting fee = $9.00 to plant)

SPECIAL DISCOUNTS
Landscapers:  With a Tax I.D.; 15% on non-sale items.  No discount will be given on Pine Straw, Wheat Straw, Sod and Grass Seed.
ALL LANDSCAPERS MUST BE SET UP IN OUR SYSTEM AS A CUSTOMER TO RECEIVE THE DISCOUNT.  No discount can be given without approved paperwork on file.

Senior Wednesday
Save 10% on all regular-priced merchandise every Wednesday if you’re at least 60 years old. Seed, sod, straw, gift cards and sale prices excluded.
Military & Veterans Wednesday
Save 10% on all regular-priced merchandise every day with a valid military ID.  Seed, sod, straw, gift cards, services, and sale prices excluded.
Master Gardener’s Discount
Save 10% on all regular-priced merchandise every day with a valid Master Gardener’s ID.  Seed, sod, straw, gift cards, services, and sale items excluded.